CLIENT EXPERIENCE SPECIALIST
Lauren Kasle
IT'S TIME TO take your customer journey to the next level.
Is your business running YOU instead of the other way around? We know the feeling...
...when you're working 12 hour days trying to grow your business while keeping your current clients happy.
...when you want to provide your customers with an exceptional experience, but just don't have the bandwidth to do so.
...when there's just not enough hours in the day to stay on top of ALL the different communication channels and social media platforms.
...when you start feeling alone and overwhelmed.
...when there's just not enough time in the day to do it all.
Let us help guide you to the next level.
Don't create a dreamy customer journey by yourself.
Our team of specialists are here to create exceptional experiences for your customers through our full-service, high-touch support packages.
Here's how we make it happen...
Customer Journey map
inbox clean-up intensive & ongoing support
social media engagement
client onboarding & offboarding management
FAQ Email Template Creation
customer support sop creation
one 60-minute strategy session per month
unlimited slack & voxer support
membership community management
— Lola Pickett, CEO of Moon+ Manifest
Lauren puts her heart and soul into serving our students and community members. Our clients love her, and we love how she proactively—not just reactively—supports them. Lauren has put our minds at ease because we know that our people are fully held in every step of their journey with us.
What our clients are saying:
Step-By-Step Walkthroughs On How To Execute Your Client Experience Strategy
Customer Support
Email Templates
Group Community Management
Inbox Support & Management
Social Media Engagement
Client Onboarding & Account Management
Lead & Client Tracking System Implementation
Customer Support Ticketing System Implementation
Customer Journey Roadmap Development
Community / Group Program Strategy
What Does Client Experience Include?
Strategy
Support
Systems
SOP's
LET'S WORK TOGETHER
imagine everything you'll get back with our full-service support...
Peace of mind knowing that your customers are fully supported every step of the way in their journey - before, during, and after the sale.
Increased repeat customer revenue with returns up to 5X!
Hours back in your day to focus on creating, vision-casting, and doing the things you actually WANT to do.
The freedom to not feel constant pressure to generate new leads.
A sales machine that sells for you! Your nurtured customers will turn into raving fans that will spread the word of your business through affiliates sales and/or word-of-mouth.
— Abbey Ashley, CEO of The Virtual Savvy
Lauren is a team player! She was a member of my Ambassador team that helped manage my Facebook group of over 40k. She did a fabulous job of making sure that our group remained a fun and safe place to connect and build relationships within the Virtual Assistant community. I would totally recommend Lauren to help manage your community!
What our clients are saying:
How it works
Here’s the process of working together on your client experience
step 1
Book a free discovery call to tell us more about your business + goals
Step 2
We'll prepare a proposal for you to review after our call
Step 3
Once you’ve accepted the proposal, signed your contract and paid your first invoice, you’ll be invited to book your onboarding call.
Step 4
During our onboarding call, we ensure we have everything I to dive into your business and and serve your clients authentically
Step 5
We start out by learning about your business in order to fully integrate into your team
Step 6
We check in regularly via unlimited Slack, Voxer, and email support.
Step 7
You rest easy as we take over your client experience management!
get out of the day-to-day operations and start being the CEO of a business you love?
Are you ready to...
let's do this
— Alec McGuffey, CEO of RookieUp
Since working with Lauren, we've cut the turnaround time for our core business processes by nearly 90% which has given me significantly more time for other projects and initiatives. The best part about Lauren is that not only can she execute literally anything you task her with, but she will take the initiative to document the current process and streamline it in ways you've never thought of before. She truly is an all-star and I'd recommend her to anyone!
What our clients are saying:
What is a client experience specialist?
A client experience specialist is a virtual assistant that specializes in strategizing, developing, and implementing customer journeys. This process involves the 4 S's of customer experience which are strategy, systems, SOP's, and support. In our ongoing support packages, we heavily focus on client-facing support, which consists of managing your day-to-day customer interactions via email, social media comments & DM's, etc.
Common Q's and A's:
hey girl, i have a question...
what is the investment for YOUR SERVICES?
The investment for our support packages starts at $1,500 for approximately 10 hours per week of support.
do you offer any discounts?
We currently do not offer any discounts.
What payment methods do you accept?
We accept all major credit and debit card providers. We do not accept cash, PayPal, or checks.
how do i make a payment?
An invoice will be sent to you via email and uploaded to your client portal no later than the first of each month, which is due upon receipt.
what is your refund policy?
Due to the digital nature of this work, we currently do not offer any refunds.
can't i just youtube how to do all of this?
You can and when you're in the beginning stages of your business, you should! However, there comes a point in your business where you simply are losing more than you're gaining by trying to piece things together. The endless hours of googling and scouring the Internet isn't the best use of your time as a CEO. You should be vision-casting and doing the things that move the needle in your business. Do the things you'er great at and let us handle the customer experience!
Why should I choose you?
Great question! Not everyone will be a great fit to work with us and we won't be a great fit to work with everyone either! We want you to choose us because you align with our company values and our mission of creating exceptional customer experiences.. Can we get you results? Absolutely! But we want to connect, have fun, and serve you and your audience at the same time. If you value the same thing that we value, there is so much we can accomplish together.
My name is Lauren Kasle and I'm the founder of Lauren Kasle Virtual Solutions. I started this business because I love to strategize, create, and implement dreamy customer experiences for female online service providers.
Aligning the mission to our creativity and expertise has allowed us to serve dozens of entrepreneurs over the past 5 years. While most have been local to the United States, we work with clients all around the world.
My partner and our four feline fur-babies are also a part of the process as they support everything we do. If you think we might be a great fit to work together, let's connect!
Client Experience Specialist,
Nurturer + Cat Mom
I'm Lauren.
A little about our founder...
stop doing #allthethings and start spending your time doing what you LOVE?
Are you ready to...
let's do this